Help For Shopping At universalmap.com
Ordering Help
Shipping Help
Ordering Help
What types of payment do you accept?
- Credit Card Payments
Universal Map accepts Visa, Master Card, and American Express.
- Checks & Money Orders
Personal checks, company checks and money orders payable to Universal Map are also accepted—orders will ship only after payment clears. Please include a copy of your order receipt for check or money order payment.
Mail to:
Universal Map
PO Box 15
Williamston, MI 48895-0015
- Purchase Orders & Payment On Account Options
For purchase orders (P.O.s), payment on account, and other payment option questions, please call 877-708-6277, weekdays to order via phone.
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My order is missing an item. What do I do?
Occasionally, orders are shipped in separate containers. If you have a question regarding a partial shipment, please contact us at:
Call 877-708-6277 weekdays, Eastern Time
Email orders@umapinc.com
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I received an incorrect item. What do I do?
We will arrange to get the item back from you and a replacement will be sent out immediately. Contact Universal Map right away if you receive an incorrect item in your order:
Call 877-708-6277 weekdays, Eastern Time
Email orders@umapinc.com
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I need a receipt for my order.
A receipt for your order is automatically generated at the end of the checkout process. If you did not receive one, contact Customer Service:
Call 877-708-6277 weekdays, Eastern Time
Email orders@umapinc.com
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Do you offer discounts for large quantity orders?
In many cases we can offer bulk discounts dependent on the quantities required and the particular item being ordered. Contact Customer Service for more information:
Call 877-708-6277 weekdays, Eastern Time
Email orders@umapinc.com
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Can you send me a catalog?
Universal Map would be glad to mail you a catalog. Please specify Travel Products or Educational Products.
Call 800-829-6277 weekdays, Eastern Time
Email info@umapinc.com
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What is your return policy?
Damaged Items
If your package arrives damaged, you may refuse the map directly when it arrives at your door, and then contact us. Or, please email orders@umapinc.com or call 877-708-6277 for a full refund or reshipment of the order upon receipt of their claim to authorize the return. Please keep all of the packing materials in case we need them to show our shipping company.
Returning Maps
Universalmap.com will accept returns if the product is in its original and re-saleable condition within thirty (30) days of the original sale. Prior to returning any products, please email at orders@umapinc.com or call 877-708-6277 to get a Return Number.
In order to request a Return Number, please have the following information available:
- Order Number
- Customer Name
- Reason for product return
- Item #, located on the packing slip or order receipt
Products returned without a Return Number will be refused.
Upon authorization of return please mail the product to:
Universal Map Returns
Warehouse C
1900 W. New Hampshire Street
Orlando, FL 32804
Once we have received your returned item, we will credit the original credit card account.
We will happily refund your shipping costs if there has been a Universal Map error.
NOTE: Because they are customized to your specifications, and are not resalable, customized wall maps are not returnable. If there is some manufacturer's defect or damage in shipping, Universal Map will gladly replace your customized map order.
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Shipping Help
When will my order ship?
Most orders are processed within one business day of receipt. Shipping time is in addition to order processing time.
Overnight and rush orders placed before 11 a.m. Eastern Time will be processed the same day. Overnight and rush orders placed after 11 a.m. Eastern Time, or on weekends and holidays, are processed on the following business day.
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What are my shipping options?
Universal Map ships to locations within the U.S. and Canada via UPS. Shipping costs vary depending on the items you order. At this time, Saturday delivery is not available.
Please note: The following shipping times are dependent on product availability. The shipping times above are estimates; please be aware they are NOT guaranteed as we do not control these services. Refunds cannot be given for slow shipping times.
- United States Delivery Options
UPS Air (2 business days from date shipped
UPS Ground (3-10 business days from date shipped)
- Canada Delivery Options*
UPS Ground to Canada (7-10 business days from date shipped)
*Shipments to Canada will incur additional Canadian taxes, duties, and brokerage fees. Universal Map has no control over these charges and cannot issue any refunds or credits for any Canadian charges related to your order.
- Other Shipping Restrictions
Wall maps and Customized Wall Maps will require additional production days. If you choose 2-day or overnight services, this will apply to shipping time after the product is produced.
PO Boxes are not accepted for shipping addresses. A physical address is required.
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Can I ship my order internationally?
At this time, Universalmap.com offers shipping to United States and Canada only.
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Do you ship to APO and FPO Addresses?
Yes we do.
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Do you ship to PO Box Addresses?
Post Office boxes are not acceptable addresses for your shipment. Please provide a physical street address for your order.
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My order should have been delivered by now- what happened?
If something has delayed your shipment, we apologize for the inconvenience Please let us know and we will assist in any way possible.
Call 877-708-6277 weekdays, Eastern Time
Email orders@umapinc.com
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I need my order delivered faster than the delivery times available?
Please call Customer Service Department with any special delivery requests prior to placing your order.
Call 877-708-6277 weekdays, Eastern Time
Email orders@umapinc.com
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How can I track my order shipment?
Universal Map will provide a tracking number for orders delivered via UPS. This number will appear in your confirmation email once your order is shipped. If you have misplaced your tracking number, please contact customer service at:
Call 877-708-6277 weekdays, Eastern Time
Email orders@umapinc.com
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Are there any shipping restrictions I should know about?
Please note the following:
- Universalmap.com orders cannot ship outside the United States and Canada. For orders outside of the U.S. & Canada, please call customer service at 800-359-6277 to request approval for overseas delivery.
- Wall maps and Customized Wall Maps will require additional production days. If you choose 2-day or overnight services, this will apply to shipping time after the product is produced.
- PO Boxes are not accepted for shipping addresses. A physical address is required.
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